17512 Columbia

Archive for the ‘Opportunities’ Category

Does anyone care? Na-a-ah!

In Everyday Living, Government, In Columbia, Opinions, Opportunities on September 27, 2014 at 6:16 am

Columbia chronicler, Cole Umber, noted the inconsistency at his Website as he asked “River Park or Riverfront Park?”

Today, we opened the copy of The Merchandiser; the borough’s FALL/WINTER newsletter fell from it.

One would think that the Borough’s FALL/WINTER newsletter to its own citizens might get it right! Alas, the “comcastic” non-customer services appear to have been adopted by the borough as the newsletter refers to Columbia River Park as Riverfront Park.

And the copy we got is really badly trimmed. This print job should not be accepted with a trim so badly out of line. Why pay for shoddy delivery of services?

Col fall-winter newsletter

And, citizens might ask, because Websites can be changed at an instant’s notice, why the print version of the newsletter gets into homes well before the borough gets it posted a the Website. Ought citizens expect to click at the NEWSLETTERS page to see the newsletter online before it is delivered to Columbia Borough residences and to a bunch of addresses in West Hempfield Township?

No crime alerts here either!

screen print

 

When pigs fly or “Comcast acts to reform customer service”

In Everyday Living, Lists, Opinions, Opportunities on September 27, 2014 at 6:15 am

when pigs fly

First of all, Comcast needs to understand and embrace that a Customer, according to one source is  “A party that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers.”  Of course, and Comcast knows this, Customers do not have the ability to choose a cable provider in way too many Pennsylvania municipalities.

Some would define the inability to choose a service or a utility provider as a monopoly (“the exclusive possession or control of the supply or trade in a commodity or service”) environment. Read more about the monopoly concept here.

This Los Angeles Times article, syndicated in lots of newspapers, announced that Comcast is finally going to address its lousy Customer service stance.

Comcast, in this article at The Verge, has now appointed “an executive to a new position focused on ‘reimagining the customer experience.’ Comcast’s president says it may take years to say Comcast’s got great Customer service. Really?

Even monopolies have to realize that Customers will find someone to satisfy their wants/needs/desires … and someone who, on the surface, at least, will make the Customer feel good about doing business with the enterprise.

Paying attention to Customers is not rocket science. There’ve been countless books, articles and seminars about the delivery of Customer expectations. This one from Inc. Magazine, lists the basics that really do develop great Customer service.

Institutions and organizations ought to realize that the reason they exist is to serve Customers. Take away the Customers, and the organization or institution has no reason to exist.

These institutions and organizations may include, but are not limited to,

  • Governments and all their fractured, compartmentalized component agencies
  • Religious organizations
  • Social agencies
  • Stores, restaurants
  • Three initial automobile club “service providers”
  • Cable providers
  • Postal services
  • School boards and educational systems
  • Veterans’ hospitals, in fact, all hospitals and health care practitioners
  • Police departments (e.g., Ferguson, Missouri’s and others who don’t like the citizens they are pledged to protect and serve)
  • Codes departments
  • Elected public servants

You can probably name more.

 

 

How do people find out about Friday’s “bridge lighting” ceremony? You gotta’ look in lots of places.

In Everyday Living, Government, In Columbia, Lists, Opinions, Opportunities, Treasures on September 17, 2014 at 5:55 am

From the Borough Website:

Friday, September 19: “Veterans Memorial Bridge new lights ribbon cutting to be held at the Columbia entrance at 3:00″ – Well, well, well … sometime between the initial post and mid-day, the borough Website changed.

From the Columbia Police Department Website:

Nothing!

From Cole Umber’s News Site:

A lot!

From Claire Storm’s post at the “You know you’re from Columbia PA if … ” facebook page

A lot more: “The Veteran’s Memorial Bridge will be closed from 2:30 – 4:30 on Friday, September 19. A ribbon cutting ceremony will be held for the nearly completed Historic Re-Lighting Project at 3:00. The public is invited to attend. Twenty 1930 era cars will participate in a motorcade across the bridge following the ceremony.”

From Hinkle’s Pharmacy listing of Upcoming Events:

A lot more, too! “September 19……………………………..Veteran’s Memorial Bridge Ribbon Cutting
3:00pm The lights are on, and so is the celebration! A ribbon cutting ceremony will mark the installation of the new lighting which replicates the original lighting of the Veteran’s Memorial Bridge (Columbia-Wrightsville / Route 462). Remarks will be made, music will contribute to the festive atmosphere, and antique cars will lead a processional across the bridge where a second ribbon will be cut on the Wrightsville side.”

From the Susquehanna Valley Chamber of Commerce September Calendar:

Nothing!

Axiomatic in marketing and communication is the dissemination of information in as many media as possible. There’s really good advice for any entity, organization, event planner, etc. from this Website: the National Dissemination Center for Children for Disabilities.

ehow says: “A press release provides information to the media with the objective of reaching the public via news coverage. A company, individual or nonprofit can often gain valuable press coverage with no outlay of money other than the costs of writing and disseminating the release. A well-crafted press release presents facts in a positive light and can provide valuable name recognition, credibility or ancillary sales benefits; however, it is not paid advertising and cannot be designed to blatantly promote a product or service.”

 

What is the 2013 Pennsylvania Youth Survey?

In Education, Everyday Living, Opportunities on September 17, 2014 at 5:13 am

This report (click on the graphic below to download, was mentioned in a newspaper article about a Lancaster County school board’s “ preliminary look at some puzzling numbers on student alcohol and drug use, and other issues such as bullying in the district.” 

1013 Pa youth survey

Columbia Borough School District and Our Lady of the Angels are among the “school districts, charter schools, and private schools which both participated in the 2013 Pennsylvania Youth Survey and are also represented in this profile report.”

“Half of bird species face homelessness as changing climate moves habitat”

In Everyday Living, Opinions, Opportunities, Treasures on September 12, 2014 at 5:12 am

CommonLoons640Among the likely and much-reported examples of how these shifts might play out: a Minnesota without loons, a Baltimore without orioles. – USFWS photo by Gary J. Wege

“This has been a bad-news week for American birders; also for non-birders who grasp that broad threats to our planet’s feathered species must also imperil the health of all the others.

“The first of two discouraging reports came from the National Audubon Society. It has been widely reported as predicting that as a consequence of habitat shifts driven by climate change, half of North American bird species are likely to be homeless within this century.

“Actually, that would be an optimistic reading of the main findings in “Birds and Climate Change,” a rigorous seven-year effort to overlay climate predictions of the Intergovernmental Panel on Climate Change on the remarkable data sets generated by a decades of citizen bird counts.

“Because of Audubon’s Christmas Bird Count, begun in 1900, and the North American Breeding Bird Survey begun with U.S. and Canadian government sponsorship in 1966, we know a lot more about birds — their numbers, habitat needs, natural ranges, migration patterns — than most other animals.”

To read this MINNPOST article in its entirety, click here.

Hearts for Ani

In Everyday Living, In Columbia, Opinions, Opportunities, People on September 11, 2014 at 12:20 pm

Cole Umber posted information about, Annika Horn, the young woman who was stabbed in Lancaster; he notes that she is from Columbia and a 2003 Columbia High School alumna.

Go here to make a contribution to her medical and recovery – show that Columbia cares!

hearts for ani

 

Community meeting slated for September 10

In Everyday Living, In Columbia, Opportunities on September 1, 2014 at 1:38 pm

community meeting

Fire safety program at Park School’s playground on Friday

In Education, Everyday Living, In Columbia, Opportunities on August 19, 2014 at 4:26 am

22 hambones

Tomorrow at the library … Serpent Scientist

In Education, Everyday Living, In Columbia, Opportunities on August 17, 2014 at 5:32 am

forgotten

Click here to go to the Forgotten Friends facebook page.

Just the facts! The facts about the Market House, part III

In Everyday Living, Government, History and Heritage, In Columbia, Opinions, Opportunities, People, Treasures on August 1, 2014 at 4:30 am

JUST THE FACTS

The O’Neil market study that several folks referred to at Monday’s council meeting was conducted for the borough by a renowned farmers; market expert, David K. O’Neil, a Philadelphia consultant. Reportedly, the borough paid in excess of $70,000 for this report.

O’Neil’s renown and expertise is significant; he’s consulted with a number of very successful markets nationally and internationally.

Click on the graphic below to read the report he wrote for the Columbia Market House. Look at how many, or how few, of his recommendations were implemented.

2005 market study

 

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