Wow, there’s a public pat on the  back.

The editorial in today’s “hold-it-in-your-hands” LNP – Always Lancaster is hammering Mount Joy’s lack of transparency with its citizens .

“That’s a complete turnaround since March when Columbia charged an LNP news correspondent $32 for the board packet five days after a meeting,” the editorial continues.

Government entities need to know that the citizens in this representative democracy are the Customers. Government exist only to serve and protect Customers.

Why are these “elected public servants” seemingly trying to hide things from the folks they’re pledged to “protect and serve.”

Each of them takes this oath: “”I do solemnly swear (or affirm) that I will support, obey and defend the Constitution of the United States and the Constitution of this Commonwealth and that I will discharge the duties of my office with fidelity.” – Maybe some of them ought to re-read these documents!

“Providing excellent services to citizens, businesses and other organizations is integral to most federal agencies’ missions. However, agencies have not always put the needs of their customers first when designing and delivering services. And they have not always embraced the latest technology to ensure that their customers are receiving the best services possible.” – Serving Citizens | Strategies for Coustomer-centered Government in the Digital Age.

Click on the graphic to download this report.